Call Centre Team Lead

Supervising and coordinating the team to ensure continuous client service and operational stability. Analyzing the effectiveness of processes and tools and recommending improvements to enhance performance and efficiency. Communicating operational, product, or process changes clearly within the team. Monitoring qualitative and quantitative indicators and responding to performance deviations. Ensuring proper implementation of operational procedures. Conducting ongoing performance assessments and providing structured feedback. Organizing coaching and motivational sessions to support target achievement and engagement. Identifying staffing needs and supporting recruitment initiatives. Preparing periodic operational and performance reports. Managing client complaints in line with company policies and local legal requirements. Identifying team training needs and participating in sourcing appropriate training solutions. Collaborating with other relevant departments to support operational objectives. Performing any other duties as may be assigned by Management from time to time. How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section