Key Accountabilities (Duties and Responsibilities) Perspective % Weighting Output Financial 10% · Monitor and report operational losses in nostros and other suspense accounts such as BoU penalties and unnecessary charges. Ensure all debits to accounts are explained on the first day of reconciliation. Internal Business Process- Reconciliation & Risk 60% · Perform reconciliation of accounts related to Internal Accounts · Follow up with the units concerned to ensure all the outstanding items for Internal Accounts are resolved within the set SOPs, and issues of non-compliance are escalated as per the escalation matrix. · Follow up on the suspense account ownership sign-offs with the unit heads across the bank · Reconcile accounts that may be assigned by the supervisor. · Support both internal and external audit processes by providing all information required by the auditors. · Prepare a weekly exception report for long outstanding items for the manager’s review and for inclusion in the monthly Risk Management Committee submissions · Identify losses in processes by suggesting improvements to the existing controls, procedures, and systems to bolster fraud prevention · Provide overall ledger reconciliation report, including revenue assurance on all income ledgers · Follow up on all monthly & EOY adjustments are posted accurately Customer 20% · Ensuring all reports are shared promptly as per SLAs with internal stakeholders · Assist in responding to customer queries and following up to ensure all open queries are closed promptly · Offer support and ensure good working relationships with all business units/ops as/when required Learning & Growth 10% · Provide regular review of performance against agreed objectives. · Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development. Job Dimensions Reporting Relationships: jobs that report to this position directly and indirectly Direct Reports None Indirect Reports None Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role. Internal All units, including operations, Business and Support units (including Corporate banking, Business Banking, SME & Retail Banking, Treasury, Audit, IT, Credit, CIS, and OPS) External · Interswitch · URA · External auditors · MTN, Airtel · Bank Customers Decision-Making Authority/Mandates/Constraints: the decision the position holder is empowered to make (Indicate if it is Operational, Managerial, or Strategic). Please also highlight any budgetary items. Control responsibility if applicable for the role. · Operational Ideal Job Specifications Academic: · University Degree in Business-related studies or equivalent Professional: · CPA will be an added advantage Desired work experience: · At least 2 years’ experience in banking operations, · Experience in internal accounts reconciliations is an added advantage · A working knowledge of a bank’s operating systems, controls, and general banking · Knowledge of regulatory and statutory requirements · Practical experience in the use of relevant MS Office applications Ideal Job Specifications · Competency in the use of Excel and Banks/Finacle systems Ideal Job competencies Technical Competencies · Knowledge and effective application of all relevant banking policies, processes, procedures, and guidelines to consistently achieve required compliance standards or benchmarks. · Technical skills to effectively perform or guide the performance of reconciliations in a manner that consistently produces high-quality service. · Performance Management skills to optimize employee productivity. · Interpersonal skills to effectively collaborate with internal customers and stakeholders, whilst also working independently · Analytical skills that will help to assess processes, identify and implement improvements for control and efficiency gains. · Leadership skills to motivate and empower the team to reach organizational goals Behavioural Competencies · Planning and organizing: Able to make the best use of available resources to achieve desired results, especially departmental objectives. The role requires one to keep track of progress on tasks and projects against plans and build contingencies and risk management plans to allow for unexpected events. · Action-Oriented : Be able to originate action rather than waiting for others to do so. Able to take action to improve progress without prompting. · Problem solving: Seeks to identify the root cause of problems and explore a range of possible solutions. Makes timely decisions based on reliable sources of information, seeks, and obtains the views of others where appropriate to assist in making objective decisions. · Communication Ability to present ideas clearly and concisely when communicating. Responding to objections raised in a considerate and convincing manner, and checking to ensure that information has been understood · Commercial Awareness : Demonstra
