Apartment Custodian

Reports to : PA & Client Relationship Officer Workplace : Kisaasi Work hours : Flexible hours, including weekends and public holidays, as per the guest schedules Responsibilities • Communication and Coordination: Act as the main point of contact between guests, management, and service providers, and share updates and issues promptly • Compliance and Safety: Conduct routine checks to ensure safety equipment (fire extinguishers, smoke detectors, cameras) is functional and report any safety hazards or incidents immediately • Financial Reporting: Manage petty cash and prepare daily, weekly, and monthly reports on financial and operational activities including filing and reconciling receipts and invoices • Front Office: Coordinate and supervise guest check-ins and check-outs • Guest Relations: Provide excellent guest service, handle inquiries, and resolve complaints promptly • Housekeeping: Supervise cleaning staff and conduct regular inspections to ensure that apartments are clean, well-stocked, and ready prior to guest arrivals • Inventory: Maintain an inventory of supplies, equipment, and consumables • Maintenance and Repairs: Report damages and oversee maintenance and repair work, ensuring prompt resolution of issues • Record-keeping: Maintain accurate guest records and communicate any issues to management • Supervision and Oversight: Coordinate and monitor service providers (e.g. internet, plumbers, electricians, pest control) • Other Duties: Perform any other duties as assigned by your supervisor Skills • Administration Skills: Ability to write reports and manage petty cash • Cleanliness: Attention to detail and high standards of cleanliness • Communication Skills: Excellent written and oral communication skills for reporting and client engagement • Computer Skills: Basic computer literacy and proficiency in Microsoft Office, social media platforms, and internet research • Confidentiality: Ability to handle sensitive information with discretion and integrity • Customer Focus: Committed to providing excellent service and ensuring client satisfaction • Integrity: Accountability in handling cash and guest property • Self-motivated: Reliable, proactive, and able to work independently with minimal supervision • Team player: Collaborative and supportive team player • Time Management and Organisational Skills: Ability to multitask effectively and manage multiple activities simultaneously from start to completion Qualifications and Experience • Diploma or bachelor’s degree in hospitality, business administration or a related field • Proficiency in Microsoft Office applications • Minimum 2 - 3 years of experience in housekeeping, hospitality, guest relations, front desk operations, customer service, or administrative roles How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section