OnTheGoSystems: Head of Support

Headquarters: Remote URL: http://onthegosystems.com OnTheGoSystems is a profitable $12M fully remote company behind WPML, one of the most popular WordPress plugins in the world, serving over 250,000 customers globally. We’re looking for a Head of Support to own and continuously improve the entire support experience across our products. This role sits at the intersection of product, engineering, and customer success. You will drive a modern support operation that combines AI-powered, human, and developer-led VIP support , ensuring that every client interaction reflects the quality of our products. What You’ll Do Lead our global support organization, including a human support team, AI-powered support systems, and developer-led VIP support. Own the support strategy, performance metrics, and operational standards for the entire support organization. Continuously improve support quality using